Price Chopper Considers Coupons That Say "Redeemable at Walmart" Competitor Coupons Thus Will Not Double!
I received an email back from Price Chopper today in regards to the recent problem of some stores not doubling manufacturer coupons that say "redeemable at Walmart" and was surprised because what they have written is completely different from what I was told when I called a few days ago:
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Dear Ms. Waring,
Thank you for contacting Price Chopper.
Price Chopper voluntarily doubles, at its own expense, manufacturer coupons with a face value of up to and including 99 cents, except when prohibited by the manufacturer. When a manufacturer coupon says "redeemable at" and lists a particular retailer, it is a manufacturer supported offer for that retailer only. The manufacturer will only reimburse that particular retailer. Therefore, these coupons fall under the competitor coupon section of our coupon policy and we do not double competitor coupons. We apologize for any confusion and have shared your comments with appropriate personnel.
Customer feedback helps us improve our service and our products. Price Chopper values your business and we look forward to serving you again.
Sincerely,
Donna Blank
Consumer and Marketing Services Supervisor
Price Chopper Supermarkets
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So Price Chopper says manufacturer coupons that say "redeemable at Walmart, Shop & Stop, etc." are considered competitor coupons and will not get doubled because Price Chopper does not get reimbursed for them.
BUT per coupons.com, which is where these coupons are coming from, the manufacturer will reimburse any retailer for coupons that say "redeemable at Walmart" or "available at Walmart"...
(see bullet #2)
So coupons.com says "redeemable or available Walmart" is only a suggestion and these coupons are valid manufacturer coupons, though when I click on "where can I use these coupons?" I do not see Price Chopper's logo as a major retail store that has an official policy to accept printable manufacturer coupons so maybe that is their reasoning?
This is not a problem for all since these manufacturer coupons still double automatically unless cashier checks before scanning and enters the coupon in as a competitor coupon which doesn't double. But I'll note coupons that say redeemable at other stores and have stores logos on them in the matchups/posts as some PC stores now check them and will not double them.
I emailed PC to ask if coupons w/ store logos are also considered competitor coupons as well but I'm pretty sure they will say that they are. And what about coupons that simply say "available at Walmart", not "redeemable at Walmart"? I'll follow up on it but wanted to post this response today as it affects readers.
What do you think about this?? Other stores like ShopRite will double these coupons but Price Chopper will not. We are seeing more and more coupons that say "redeemable at Walmart, Shop & Stop, At Winco Foods, ect." so this is not great, especially with these items ever rising prices!
Update: I emailed PC on 8/26 w/ the link to the coupons.com info with the questions I posted above, I'm just waiting for them to get back to me.
Update 2: They emailed me back and said they would look into it so I'm just waiting on a response...see here
______________________
Dear Ms. Waring,
Thank you for contacting Price Chopper.
Price Chopper voluntarily doubles, at its own expense, manufacturer coupons with a face value of up to and including 99 cents, except when prohibited by the manufacturer. When a manufacturer coupon says "redeemable at" and lists a particular retailer, it is a manufacturer supported offer for that retailer only. The manufacturer will only reimburse that particular retailer. Therefore, these coupons fall under the competitor coupon section of our coupon policy and we do not double competitor coupons. We apologize for any confusion and have shared your comments with appropriate personnel.
Customer feedback helps us improve our service and our products. Price Chopper values your business and we look forward to serving you again.
Sincerely,
Donna Blank
Consumer and Marketing Services Supervisor
Price Chopper Supermarkets
______________________
So Price Chopper says manufacturer coupons that say "redeemable at Walmart, Shop & Stop, etc." are considered competitor coupons and will not get doubled because Price Chopper does not get reimbursed for them.
BUT per coupons.com, which is where these coupons are coming from, the manufacturer will reimburse any retailer for coupons that say "redeemable at Walmart" or "available at Walmart"...
(see bullet #2)
So coupons.com says "redeemable or available Walmart" is only a suggestion and these coupons are valid manufacturer coupons, though when I click on "where can I use these coupons?" I do not see Price Chopper's logo as a major retail store that has an official policy to accept printable manufacturer coupons so maybe that is their reasoning?
This is not a problem for all since these manufacturer coupons still double automatically unless cashier checks before scanning and enters the coupon in as a competitor coupon which doesn't double. But I'll note coupons that say redeemable at other stores and have stores logos on them in the matchups/posts as some PC stores now check them and will not double them.
I emailed PC to ask if coupons w/ store logos are also considered competitor coupons as well but I'm pretty sure they will say that they are. And what about coupons that simply say "available at Walmart", not "redeemable at Walmart"? I'll follow up on it but wanted to post this response today as it affects readers.
What do you think about this?? Other stores like ShopRite will double these coupons but Price Chopper will not. We are seeing more and more coupons that say "redeemable at Walmart, Shop & Stop, At Winco Foods, ect." so this is not great, especially with these items ever rising prices!
Update: I emailed PC on 8/26 w/ the link to the coupons.com info with the questions I posted above, I'm just waiting for them to get back to me.
Update 2: They emailed me back and said they would look into it so I'm just waiting on a response...see here
Comments
I love the savings at PC but the hassle is starting to make the savings look less appealing. If I can get the same thing at another store without the hassle and scolding, maybe that alone is worth the extra $.50 I'd save at PC, you know?
Glad you're working on straightening this out, Erin. Thank you.